AFTER-SALE SERVICE

Responsibility

The company's technical personnel have a strong sense of responsibility, will safeguard the interests of customers, ensure the company's reputation in the first place, and quality service to meet customer needs.

Fast

We will respond within 2 hours after receiving the failure notification.

Response

Our engineers arrive at the site within 24 hours and complete the troubleshooting work until normal operation is restored. If the fault is not eliminated within the above time limit, Party A has the right to entrust a third party to carry out maintenance, and the expenses incurred shall be borne by Party B; Party B shall bear the liquidated damages of 1000 yuan/each time, and Party A shall have the right to directly deduct the liquidated damages from the warranty fund; If Party A compensates for the losses to the third party due to Party B's failure to eliminate the fault within the specified time limit in violation of the agreement, Party A, Party A, Party A, Party B, Party A.

2. Service mode

The company shall modify and adjust the warranty items, contents, scope and duration in accordance with the relevant provisions of the state and the terms of the contract. The warranty period shall be calculated from the date of completion and delivery, and the service shall take effect immediately and be valid for life.

Regular maintenance

Regular maintenance service refers to the equipment and operation maintenance of your system by the company's professional engineering and technical personnel to keep the equipment and system in good running condition, and will provide you with regular service every year (the implementation time can be determined by written contact between the two parties in advance).

Ø Establish customer maintenance records and files for each maintenance.

Ø In the factory within the scope of technology and service capabilities, to meet the customer's other needs.

Technical return visit

Ø Regularly to the user to understand the system operation;

Ø Our company guarantees a technical return visit to your company every 60 days.

3. Service content

After-sales service includes on-site diagnosis, fault maintenance, technical consultation, technical training, technical information, fault response plan, etc.

On-site diagnosis

The company responded within 2 hours after receiving the fault call and arrived at the scene within 24 hours.

Fault handling

When the equipment failure cannot be solved, our company provides technical guidance 24 hours a day, 7 days a week to help deal with the failure. If your company cannot solve the technical and maintenance problems of the equipment, our company will reply within 1 hour after receiving the phone call, and reach the scene to deal with the fault within 24 hours (except for special circumstances, both parties negotiate the arrival time)

Technical consulting

In addition to the after-sales service technical support personnel will provide timely technical consulting services, the company provides a 24-hour technical service hotline to solve or record user inquiries in real time.

Technical Training

Free training for your operation and maintenance personnel, our company selected engineers to your company for free training.

Ø Establish user files and track user information for after-sales service.

Ø Solicit opinions from users again and give immediate feedback to the technical department.

Provide other services specified in the contract.

Technical Data

Fully respond to and cooperate with the tenderee to complete the required equipment data, such as GMP certification data, maintenance manual, product manual, purchased parts parameter summary, purchased parts quality card, etc. After the completion of the equipment commissioning and acceptance, the relevant information will be set up in a timely manner after a detailed argument to you, and promise that if Party A causes the loss of information, in a friendly attitude, to the best of our company's ability to assist you to solve.

Ø Assist the demand party to provide equipment data, verification data and all technical data related to the project.

Ø Execute the project in strict accordance with the terms of the bidding documents and the terms of the contract.

Fault Response Scheme

l Where to send personnel from the maintenance point: from the company headquarters;

L how to get to the scene within the promised response time: after receiving the fault call from the demander, buy the ticket or drive to the scene at the first time to eliminate the fault;

L where to get the spare parts and spare parts required for maintenance (storage of spare parts and spare parts): the maintenance personnel will get the required spare parts and spare parts from the company's headquarters, and the purchased parts will be sent directly to the site by the manufacturer (our company has a large number of spare parts and spare parts in storage)

4. Scope of Services

Except for irresistible events (lightning strike, power accident, flood, fire, earthquake, war, etc.) or equipment accidents caused by users' own handling and improper operation, we are responsible for free maintenance of all equipment provided when operating under normal conditions and environment due to faults caused by equipment defects.

5. Safeguard measures

The company adheres to the consistent attitude of being responsible to users and provides certain safeguard measures to ensure the smooth progress of after-sales technical support. The safeguard measures are as follows:

Technical support

After-sales service department has accumulated rich practical experience through long-term after-sales service work, has strong technical force, and provides strong technical support for after-sales service. The verification personnel will provide you with the verification and re-verification of the equipment, and provide you with standard verification information to ensure that you successfully complete the GMP certification or GMP re-inspection work.

Personnel security

The after-sales service department has a number of experienced engineers, who have many years of after-sales service experience, serious and responsible work attitude, and the ability to solve various problems to effectively ensure the smooth progress of the user's work. In actual work, we will Adjust technical support personnel according to needs, select suitable personnel to participate in after-sales work, and provide sufficient personnel protection for after-sales technical support;

2. technical service plan beyond warranty period

In addition to providing the corresponding national standard years of accessories, the company promises to continue to provide life-long services for the project, only charging material fees, free of labor costs;

1. Maintenance plan

l From the next day after the installation, trial operation and acceptance of the product, we shall give a 12-month warranty service period for the normal use of the contract product (except for wearing parts and man-made damage). If there is any problem with the product, it shall be replaced unconditionally. Free replacement parts during the warranty period, we are responsible for providing free technical support for life.

l After the equipment is installed in your company, when receiving your company's written debugging order, our company immediately sends relevant personnel to debug and follow-up to assist in production until your company's normal production and stable operation of the equipment.

l We are responsible for the quality of the products and materials we provide for life.

l Responsible for providing free technology and software upgrades.

L products in the event of technical upgrading, upgrading to ensure that the parts supply chain is not interrupted, to ensure the normal operation of your company.

2. Quality assurance measures for goods

Quality of goods

From the unloading of raw materials to the completion of processing and warehousing, all technological processes will be strictly implemented in accordance with the "Gemini Quality Control Procedure". Each component will be subject to "first inspection" and "quality inspection", and the reuse of deviated components will be resolutely eliminated. Make sure that each part is well documented and every assembly detail is well done, which consists of the process of "small assembly-inspection-general assembly-inspection-final assembly test run (FAT test)-final inspection-issuance of certificate of conformity.

The steel plate purchased by our company is a well-known domestic enterprise brand --- TISCO or Baosteel.

Cargo configuration

In strict accordance with the bidding technical terms, the configuration is advanced, in line with the national GMP requirements, the equipment station is set up reasonably, the connection of each single machine is stable, and the production capacity is matched.

Delivery time

To realize the project team management of the tenderee's equipment, the full-time personnel of the production department shall be responsible for real-time tracking of the equipment progress and effective communication with customers in a timely manner. Ensure delivery time and delivery quality.

3. Purpose of service

Providing customers with high-quality and efficient services has always been an important task for the company's business development. "Creating a first-class brand and building a century-old enterprise" is the pursuit goal of Gemini people. Only by effectively implementing the company's service tenet can we wholeheartedly provide high-quality products and services to customers.

Ø Survive by service and develop by quality; Pursue customer satisfaction and provide humanized service;

Your satisfaction, our pursuit!!!